luxe jewelry made in nyc-Free shipping everyday!

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Shipping and Returns

Free Ground Shipping and Free Gift Packaging!

USPS STANDARD SHIPPING:
3 to 5 business days ship time

INTERNATIONAL
Please see the “International Customers” section below

USA: FREE STANDARD GROUND SHIPPING - with USPS FIRST CLASS MAIL
All our packages are shipping via USPS First Class with a delivery confirmation number. Transit time is about 2-5 days. This does not include production time.

USA: USPS PRIORITY MAIL SHIPPING
Priority Shipping takes 2-3 days within the USA and is an EXTRA $5.95. You will have the option to choose your shipping method in the drop-down menu when you check out. Priority Shipping is NOT guaranteed. The only guaranteed option is Express at this time.

USA: USPS EXPRESS MAIL SHIPPING
Priority Shipping takes 1-2 days within the USA and is an EXTRA $29.95. You will have the option to choose your shipping method in the drop-down menu when you check out. Express delivery is guaranteed by USPS or your money back.

USA: UPS NEXT DAY AIR SHIPPING
Next Day Air takes 1 business day within the USA and is an EXTRA $44.95. You will have the option to choose your shipping method in the drop-down menu when you check out. UPS Next Day Air delivery is guaranteed by UPS or your money back. Please keep in mind that UPS will not deliver to PO Boxes. To order this shipping method you must be able to provide a street address for delivery.

USA: UPS SECOND DAY AIR SHIPPING
Second Day Air takes 2 business day within the USA and is an EXTRA $35.95. You will have the option to choose your shipping method in the drop-down menu when you check out. UPS Second Day Air delivery is guaranteed by UPS or your money back. Please keep in mind that UPS will not deliver to PO Boxes. To order this shipping method you must be able to provide a street address for delivery.

INTERNATIONAL CUSTOMS / DUTY /TARIFFS
Duty varies for every country. HOUSE OF URBAN is not responsible for any tariffs or customs charges incurred. Any questions? Please check your country’s customs and duty policies before you place your order.

REFUNDS AND EXCHANGES

HOUSE OF URBAN will gladly accept returns 10 days after you receive your order, however, we are unable to accept returns on jewelry that has been worn or that shows signs of wear. You will be credited ( either to your CC or your PayPal account) for the full amount of your purchase excluding postage

Please use the contact form to obtain an authorization number for your return

We will not be able to accept a return without a HOU return authorization number.
Without a RA # your package will be returned to you.

♦ CANCELLATION POLICY 24-hr cancellation period, if shipped before cancelled there is a 30% restocking charge.

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